Support
Pegasus Professional Support
Learn the master techniques of delivering 10D – 15D lashing with our International Master Educator who has trained under some of the most skilled European Lash Educators. Our comprehensive course will demonstrate multiple ways to build mega volume sets and our course is designed to show layer effects for mega volume to create perfectly aligned sets as well as the art of textured wispy sets and strip lash looks.
One full day of training, certification + manual and starter mega volume kit included.
Yaletown Location
Operating Hours
Domestic shipping is provided by FeDEx Express & Canada Post.
International shipping is provided by DHL Express & FedEx Express.
These are both express services, (a tracking number will be provided in your shipping confirmation email for you to track your purchase)
Please note: we are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of 90 days from the date the order was made to claim their package as lost in order to receive any sort of compensation regarding their order. Spend over $200 for free shipping in Canada. Spend over $300 for free shipping to the US. You will receive an email confirmation with a tracking number when Pegasus Professional has shipped your order. Once delivery confirmation becomes available, Pegasus Professional is no longer liable for any lost, stolen, or misplaced packages. It
is the purchaser’s responsibility to provide an accurate address and contact information. All shipments require a signature upon delivery for your protection. Please ensure you have items delivered to a location where you will be able to sign for the package. If you would like to waive the right to a signature you can do so by contacting the delivery company, however, this will, in turn, waive any insurance on your package from Pegasus Professional.
Be aware if you have given permission for the delivery company to waiver a need for a signature in the past. Please contact the delivery company directly for any questions regarding shipping:
FEDEX contact: 1-800-463-3339
DHL contact: 1-855-345-7447
If you order products that we do not have in stock, our warehouse team will notify you.
Please note: There may be a delay in shipping due to the pandemic and it’s impact on global shipping. If you have any questions or need support with your order, please contact us at info@info@pegasuslashpro.com
The price conversions listed on the website are in Canadian (CAD) dollars, US (USD) dollars, and European (EUR) euros. These price conversions are based on the current exchange rates of the market at the time of purchase. For all other international orders, the bank that has issued your credit/debit card
determines the exact exchange rate that you will be charged. A full return of the amount charged from the original PEGASUS PRO invoice will be issued upon refund. Please note we cannot be held responsible for any discrepancies caused by exchange rate fluctuations.
Orders can be placed 24 hours 7 days a week on our website. Our show case studio is available for in
person retail inquiries.
The address to the studio is as follows:
1062 Mainland St
Vancouver, B.C.
Canada.
Card information will never be saved, shared, or compromised using our secure payment systems. Card information remains the private property of the card holder at all times before, during, and after the product(s) purchase.
Once your order has been dispatched you will receive confirmation including your tracking information.
All promotional discounts are limited to one per order. A promotional discount cannot be used in conjunction with any other offer or discount. Promotional discounts are non-transferable, not for resale, and not redeemable for cash. PEGASUS PRO reserves the right to withdraw, amend or cancel a discount offer at any time.
Terms and Conditions for Hair Extensions
1. Introduction
Thank you for choosing Pegasus Professional for your hair extension needs. We are dedicated to providing you with the highest quality products and exceptional customer service. Please read the following terms and conditions carefully before placing an order.
2. Product Quality and Sourcing
At Pegasus Professional, we pride ourselves on adhering to the highest standards in manufacturing and hair grade sourcing. Our commitment is to deliver true virgin Remy Russian hair, the highest grade available in the market. We maintain stringent processing and manufacturing standards to ensure that our products meet and exceed your expectations.
3. Customization and Order Processing
Every order is customized to meet the unique preferences of our clients. Our manufacturing facility is equipped to tailor each product to your specifications. This dedication to customization allows us to make modifications and adjustments, ensuring that the final product perfectly suits your individual needs.
4. Returns and Exchanges
As each order is crafted specifically for you, we can only honor potential exchanges for applicable hair products in the case of manufacturing defects discovered after purchase. Unfortunately, we are unable to offer refunds, given the customized nature of our products. We encourage you to thoroughly inspect your order upon receipt and contact our customer service team within 7 days if you believe there is a manufacturing defect.
5. Ethical Products and Pricing
We are deeply grateful for your business and for supporting our brand committed to ethical products and fair pricing. Our constant development efforts are directed towards offering the best quality possible at an ethical and reasonable price. We value transparency and strive to maintain integrity in every aspect of our business.
6. Customer Satisfaction
Your satisfaction is of utmost importance to us. If you have any concerns or queries, please do not hesitate to contact our customer service team at studio@pegasuslashpro.com. We are here to assist you and ensure that your experience with Pegasus Professional is positive and enjoyable.
7. Agreement
By placing an order with Pegasus Professional, you acknowledge and agree to these terms and conditions. We reserve the right to update or modify these terms at any time without prior notice. It is recommended to review these terms periodically for any changes.
Thank you for choosing Pegasus Professional. We appreciate your trust in our commitment to providing you with the finest quality hair extensions.
Human hair extensions are considered a hygienic product. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken.
You must contact us first at studio@pegasuslashpro.com within the seven (7) day return period. For exchanges, you must contact us first at studio@pegasuslashpro.com within thirty (30) days of you receiving the order if a manufacturing defect is suspected. All Pegasus Luxe Hair Extensions must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or an exchange will not be issued. We will then provide you with our return address which is in Vancouver BC, Canada, where the returned items will be inspected to see if you qualify for a return/exchange. Opened merchandise will not be eligible for exchange.
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Pegasus Luxe Hair will not be responsible for lost returns. We recommend that you do not use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.
No. You must contact us prior to sending your return/exchange as our return address is different from the address we ship our hair extensions from.
If you would like to return or exchange item(s), you must contact us at sales@pegasuslashpro.com within seven (7) days of your order being delivered. To be eligible for a return/exchange, items must be unopened, unused and in the same condition that it was received in. Returns and exchanges will be processed within 3-14 business days. Pegasus Professional has the discretion to refuse returns or exchanges if the items are not in the condition to be restocked.
Pegasus Pro shop products for professionals are considered to be a hygienic concern when evaluating the product for resale. Therefore, we do not offer returns or exchanges if the safety seal on the packaging has been broken.
You must contact us first at sales@pegasuslashpro.com within the seven (7) day return/exchange period. All Pegasus Pro shop items must be shipped back unopened in the original packaging and the packaging must not be defaced in any way or a return/exchange will not be issued. We will then provide you with our return address which is in Vancouver BC, Canada, where the returned
items will be inspected to see if you qualify for a return/exchange. Opened merchandise will not be refunded or exchanged.
You may contact us by e-mail at sales@pegasuslashpro.com and we will reply to your email in less than 24 hours. If you wish to exchange your item(s) please follow our exchange policy.
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Pegasus Professional will not be responsible for lost returns. We recommend that you do not use UPS to send your return as they charge very high brokerage fees to clear the parcel which we will not be responsible for.
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected and confirmed that the returned items were not opened and taken out of the original packaging which is protected by a security seal.
No. You must contact us prior to sending your return/exchange as our return address is different from the address we ship our pro shop products from.
The following terms apply to all promo codes unless specified otherwise:
- The promo code must be applied at checkout before completing the order.
- The promo code is not transferrable or redeemable for cash.
- Offer cannot be applied to previously placed orders or combines with any other promotions or credits.
- Pegasus Professional reserves the right to extend or end the promotion at any time.
- Additional terms may apply.